Core Life FAQs

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Frequently Asked Questions


Which service is right for me? 

Notification service is for COVID test labs which offer follow through services for their customers and differentiate from other test labs.

Compatibility test is a second service for Covid test providers to advise their patients on which vaccines/drugs will work better based on their DNA; this enables the labs to collect and test DNA for their patients to provide compatibility information.

Complete Personalization service is for Covid Clinical centers to establish a patient record with DNA information that can be used for life time care of the patients using Genomic medicine and practices.

Diagnostics Confirmation service is for research hospitals with speciality care for Pediatrics to offer additional diagnostic support in case of criticall ill patients where phenotype based diagnosis is uncertain.


What type of bio-sample should I choose? 

For a Basic Genome or Panel test, we accept either a saliva bio-sample or blood bio-sample.  If you choose the saliva option we will send you a saliva kit complete with preservation solution and return mail packaging to insure the integrity of the sample when it reaches our labs.  Occasionally, saliva bio-samples are submitted with insufficient DNA material.  In that case, we may need to ask you to repeat the sampling and your Basic Genome will take longer to process.   

A Whole Genome requires a blood bio-sample in order to insure sufficient DNA to enable sequencing.  A certified phlebotomist working with Core Life Sciences will arrange a convenient time to come to your home or office and take your sample.    The phlebotomist is then responsible for insuring your bio-sample is transported safely to our labs.



What happens after I place my order?  

Once you place your order, you will hear from Core Life Sciences or our partner phlebotomist company to schedule your DNA sample collection if you selected a phlebotomist for your sample or you will receive your saliva kit with further instructions in about a week.   Once your sample is received at our processing labs it will take about 4 weeks to process your order.  We will notify you by email when your order is ready to be reviewed on our app,  GeneClues®. You can download the GeneClues® app from iTunes if you haven't done so already.

How will I access and analyze my results?  

Your information can be accessed through the GeneClues® app using an iPad or Android device. You will receive a passcode from Core Life Sciences when your information is available on the app.   You'll find the GeneClues® app will offer an informative, visually arresting 3D presentation of your genotype or genome.  The genetic information you receive from Core Life Sciences is meant to be educational and to help you make health related decisions.  Keep in mind that genetic information is not always conclusive, so we advise you to review your information with your physician before taking any action.   

Is my information secure? 

Yes.  Core Life Sciences adheres to the latest industry standards for privacy and security.  Our laboratories are CLIA certified ( Clinical Laboratory Improvement Amendments of 1988), meaning that the labs and those working in the labs must meet certain quality standards to insure accuracy and reliability of results.  Your information is stored in secured cloud storage using the latest privacy and security encryption techniques.  Core Life Sciences does not sell or otherwise share your information with any third parties.  If you opt-in to participate in voluntary genetic research studies your information will be anonymously pooled with others, however your data will be void of any personal identification.