Refund Policy

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Quibble Genomics is an online service. You need a computer or tablet with Internet access to use our service and to view your genetic data. We provide detailed information throughout our website regarding the genotyping process and what you can expect from our service. Please review this information carefully prior to purchasing. Your placement of an order with Quibble Genomics constitutes your acceptance of our Terms of Service and your agreement that the policies below apply to your order. 

Cancelling an order

If you change your mind about purchasing our service and cancel before we initiate fulfillment of your order, the charge will be voided. This cancellation option is available for 60 minutes after you place your order from both the order confirmation page or the order confirmation email.

Requesting a refund

You may also cancel your order if you notify us within 30 days of your order that you no longer wish to purchase our service and you have not yet shipped your sample to our laboratory or the Phlebotomist has not collected your sample yet. We will refund all payments we have received from you for the order. 

We will not issue a refund if more than 30 days have passed since your order was placed or if your sample has been received at our laboratory or collected by the Phlebotomist.

Any refunds provided under this policy will be issued to the same credit card(s) used for the purchase and will be processed within 21 business days of confirmation by our Customer Care team. At the time your refund is granted, we will invalidate your sample collection kit and any sample sent to our laboratory using that kit will not be processed.